Contact us Cheriton Dental Practice, 59 Barrack Road, Christchurch BH23 1PD Telephone: 01202 486249 Email: cheritondental@btconnect.com Our opening hours are: Monday 8.30 to 6.30pm Tuesday 8.30 to 1pm 2pm to 5.30pm Wednesday 8.30 to 5.30pm Thursday 8.30 to 9.30pm Friday 8.30 to 5.00pm To make an appointment, please ring 01202 486249 during surgery times. Appointments We do ask that patients arrive a few minutes before their appointment time. We will make every effort to see you on time. If you find that you are unable to attend your appointment we would appreciate at least 24 hours notice. This will allow us to offer your appointment to another patient, who could be in pain! There may be a charge for a failed appointment. Urgent Treatment Patients requiring urgent treatment during normal hours will be seen as soon as possible. Outside normal surgery hours an answerphone will inform you how to contact the dentist on-call, so arrangements for out of hours treatment can be made. This service is available to registered patients only. All patients, even out of hours, are seen at the practice and not delegated to an anonymous service. We aim to see patients in pain on the same day you call. Parking There is a car park at the rear of the building off Belvedere Road for patients while attending the practice. Disabled Access We have access for disabled patients and offer appointments on the groundfloor for those unable to climb stairs.
Cheriton Dental Practice Code of practice for patient complaints In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. If a patient has a concern or complaint, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to customers' concerns in a caring and sensitive way. The person responsible for dealing with any complaint about the service we provide is the Practice Manager. If you have a complaint, you can let us know via phone call, e-mail, letter or face to face and we will try to acknowledge and deal with your complaint within 3 working days, where possible. Of course, if it needs further investigation, this may take a while longer, but we hope to have your complaint answered within a month.
Information we process with your consent Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our Practice, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies, and via the disclaimer on our contact and referral forms. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us cheritondental@btconnect.com However, if you do so, you may not be able to use our website or our services further.

If you need further information, please contact the practice to ask for a copy of our Code of Practice for patient complaints on 01202 486249 or Email us at cheritondental@btconnect.com

 

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