UPDATE: 11th November 2020. Dear Patient We hope that this communication finds you all well and safe. As we are now into our second lockdown of the year, we wanted to inform and reassure all of our patients that Cheriton Dental Practice will remain open throughout this period. If you already have an appointment with us, this still stands, both with the dentists and hygienists. Our reception team is on hand ready to answer any queries or to book your future appointments. We only ask that if you can’t make your appointment, that you please give us as much warning as possible which will enable us to book someone else in that slot, as we are still working through the backlog of appointments from the first lockdown. If we haven’t contacted you yet to make an appointment that’s overdue, please call us to book in. Please be assured that we continue to work within our strict guidelines and wear all the necessary PPE for your treatments to keep you, our staff and ourselves safe. We are constantly keeping abreast of all advice available from the NHS, PHE and all of our governing bodies to ensure we are doing our best for you. Denplan and Smilecare patients, due to all the disruption we have experienced during Covid-19, we have decided not to increase your fees for the coming year, as a thank you for your loyalty over this time; we are truly grateful; you will still be able to have all your normal care and appointments, albeit slightly delayed For our private patients not on a plan, it might be worth considering joining as they do offer good value for money, and with regular payments, makes budgeting for ongoing dental care much easier. Please discuss with our team and we can decide the best Plan for you. We would like to say an enormous thank you to all our patients who continue support us in so many ways during these unusual times - we couldn’t do it without you! Kindest Regards The whole of the Cheriton Team
UPDATE: 10th July 2020. Reopening of Cheriton Dental Practice Dear Patient We hope that you and your family are in good health. We are very pleased to inform you that we are now fully ready to re-open on 1st July, having thoroughly re-examined all of our procedures and protocols to ensure they give the highest level of safety possible to you and our staff. You will be reassured we have enhanced these measures even further to go beyond new regulations and guidelines following the Covid19 pandemic. We are very thankful for your understanding during this time and thank you for your continued support and loyalty to the Cheriton. These have been exceedingly difficult times for all of us and we understand that many of you have been unable to access the dental care you need. One of our team will be in contact with you over the coming weeks to make any appointments required and to reschedule any appointments we have had to postpone to get you back on your continuing care. You will notice a number of changes when you have your next appointment. These will include: • Before your appointment you will contacted by one of our team and will be asked to complete a short questionnaire regarding your overall general health. This is to ensure that you don’t have symptoms of Covid-19 when you come to the practice. You may also be asked to pay any monies due at this time to avoid any contact at reception. • As our bathroom will not be in use, please use your bathroom and thoroughly brush your teeth before starting your trip to Cheriton. • Where possible, you will be asked to wait in your car until your scheduled appointment time, when you will be called by our reception team, or if walking, please arrive on time and wait outside the Premises until we are ready, when we will open the door and let you in. This is to limit the number of patients in our waiting areas. • You will be asked to use hand sanitiser on entering the Practice. • We will be taking and recording your temperature on arrival using a non-touch infrared thermometer. • You may be asked to wear certain personal protective items including face masks and gloves. We will supply and dispose of these items for you. • Perspex shields have been installed along the reception desk. • We ask that you always practice social distancing whilst in public areas and these areas will be marked-out accordingly. • If possible, we will request that you do not bring a companion with you, so we are able to limit numbers of people within the practice for their safety. If you do require assistance, one of our friendly team will be happy to help. • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. • You are likely to see your dentist/hygienist and nursing staff wearing additional Personal Protective Equipment (PPE). You may not recognize them but it really is them! • Before any dental treatment you may be asked by the dentist to gargle and rinse with a specific antiseptic mouthwash. • We will be using special equipment to decontaminate the surgery between each patient to ensure a safe virus-free environment. All communal areas of the practice will be decontaminated regularly during the day. • Receipts and treatment plans will be emailed to you if possible, or posted, after your appointment. We would also appreciate it if any payments due, not taken before your appointment, are settled by card (contactless ideally), and not cash, to avoid all unnecessary contact. • Please do not call unless you have an emergency, as the lines will be very busy as we rearrange appointments. Again, we would like to thank you for your understanding and patience during these unprecedented times and we very much look forward to seeing you soon. Stay safe. The Cheriton Team
Cheriton Dental Practice has been awarded both the prestigious British Dental Association Good Practice Award and the Investors in People Accreditation.

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